
Patients and Visitors |
Information for patients attending hospital Changes to Patient Visiting and Appointments |
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Staff |
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Community Supporters |
Patients and Visitors |
Information for patients attending hospital Changes to Patient Visiting and Appointments |
|
Staff |
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Community Supporters |
Plymouth Hospitals NHS Trust has been working hard to reduce the time between you being referred by your family doctor to when you start your treatment with us.
Under the NHS constitution, you now have the right to expect to have started your elective treatment within 18 weeks. We also have a responsibility to ensure that this happens. More information can be found on NHS Choices.
As soon as we have a referral from your GP, optician, dentist or other clinician or you have booked your first appointment through eRS or our partner organisation Devon Referral Support Services (DRSS).
If you have any concerns about the amount of time you have been waiting then please contact the Patient Advisory and Liaison Service (PALS) on 01752 439884 or 432564.
If your concerns have not been addressed at this stage then you wish to investigate alternative providers they should contact the NEW Devon CCG Patient Access and Complaints Team (PACT) on 01392 267 665 or 0300 123 1672.