Have our staff gone the extra mile?

Would you like to thank a member of staff & share what they've done well for you, a relative or a friend? 

We know that our patients often enjoy sharing messages with those who have cared for them. In normal times families are able to bring in cards or patients return to the ward or department they have been cared for in with their personal messages of feedback and thanks. At the moment this isn't possible, so we want to give our patients and their families a chance to share a message with those who cared for them, in a different but still very personal way.

We now offer two options to communicate your message: send a card, or upload a photo or video with your message.

Send a card - Link to form       Send a photo or video - link to form


Send a card


Say Thank You - link to form By completing this online 'thank you' form, the staff member(s) nominated will receive a copy of what you have written in a card. This means that the staff will get private and timely feedback that genuinely describes what they did well, what went well as a result and what we can learn from it.  You, as the nominator, can choose to include your name or not. 

We know from feedback that getting a personal card makes staff who receive them feel appreciated and we have already taken steps to make changes to the way we do things based on the nominations that we have had.

If you have any questions or concerns please contact the LfE team via email (plh-tr.learningfromexcellence@nhs.net).

Thank you for taking the time to “Say Thank You and Learn from Excellence”.



Send a photo or video


If you would like to share a message with an individual member of staff, or a whole team about the difference they have made to you,  please 

  • record a short video with your message 
  • or download one of the posters below, write your message on it and take a photo holding the poster

Then you can send your video or photo over to us using the form below, and we'll make sure the staff members you name receive the message. It means the world to us to see how our patients are recovering and getting on with their lives.

Download your poster here:

What matter to me the most was What I would like you to know is I want to say thank you for What I would like you to know is

If you have issues seeing the form below, please open the form on a new tab by clicking here.

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