Note to visitors - Coronavirus (COVID-19)

Visiting a patient

(Updated 20 November 2020)

In line with the government announcement, we have taken the difficult decision to restrict visiting as below in order to protect our patients and staff.  Visiting will only be permitted in the following circumstances and PPE must be worn.

General areas

  • Patients in the final days of life will be able to receive visitors on compassionate grounds
  • If the patient’s carer needs to be in attendance to support the patient for physical or mental health reasons

 

Maternity visiting update: 18 December 2020

From Saturday 19 December we are pleased to be able to welcome one support partner (wearing a mask unless medically exempt) to attend the following:

- 12 and 20 week scans

- Any appointment in antenatal care following a scan for which the support partner is already present

- When attending triage (this means a partner can be present during labour and birth from the point of attendance to the hospital or midwifery unit)

- For the commencement of induction of labour

- At all times on labour ward

- For a two hour time slot on the postnatal wards

This is in line with new guidance released on Monday to support pregnant women at all times during their maternity journey while keeping the risk of transmission of the virus within NHS maternity services (including to pregnant women, other service users and staff) as low as possible. The guidance acknowledges that there may be some challenges and that some trusts will need to make changes to the way we use our facilities to enable support people to accompany women to access their maternity care safely. Unfortunately testing partners is not an option yet due to the national unavailability of tests. However, we are reviewing each area of the service which will take time to fully roll out to pre-Covid status, particularly in the community and where waiting areas are smaller than required for the footfall. Please check our website and Maternity Services Facebook page for any further updates.

Paediatrics areas

Paediatrics areas

To enable social distancing in our Neonatal Units and on our Paediatric Wards, only one parent or guardian will be able to attend at any given time. Again, it is essential we support families to stay safe, but also protect staff to ensure there is always a workforce available to provide the care local families should be able to expect from their local hospital when they attend for assessment because they are possibly in labour

Ward locations and contact

The lets be open campaign logo #letsbeopen
All of our adult inpatient wards, with the exception of critical care, maternity and Moorgate and Monkswell Wards, will be open between the hours of 07:30 and 22:00. Click here to read more about our #letsbeopen campaign and our Visitors' Charter. 

For details of all visiting times please see the table below.

Visiting times and contact details
Ward Floor Zone Telephone Number(s) Visiting Information
Antenatal Clinic 6 An orange square showing the location zone D 01752 439793 -
Argyll 7 An orange square showing the location zone D 01752 431459 Daytime visiting - open for Dads.
Family and friends:
16:00 to 19:00
Bickleigh 8 A green circle showing the location zone C 01752 439163 07:30 to 22:00
Birch Day Case Unit 10 A blue triangle showing the location zone A 01752 432674 -
Birch Ward 8 A blue triangle showing the location zone A

01752 432674

07:30 to 22:00
Bracken Stem Cell Unit 8   01752 432494 07:30 to 22:00
Braunton 8 A green circle showing the location zone C 01752 431740 07:30 to 22:00
Brent 8 A purple star showing the location zone E 01752 432593  07:30 to 22:00
Burrator/ASU 8 A purple star showing the location zone E 01752 432670 07:30 to 22:00
Children's Assessment Unit (CAU) 12 A blue triangle showing the location zone A

01752 245122

01752 430401

Open 24 hours a day 7 days a week
Children's High Dependency Unit (CHDU) 12 A blue triangle showing the location zone A 01752 792553 Open visiting for parents and siblings. All other visitors welcome up until 20:00
Clearbrook 7 A green circle showing the location zone C 01752 439143 07:30 to 22:00
Crownhill 7 A green circle showing the location zone C 01752 431760 07:30 to 22:00
Clinical Decision Unit 6 A blue triangle showing the location zone A 01752 245145 07:30 to 22:00
Erme 4 A pink diamond showing the location zone B 01752 439046 -
Fal 4 A pink diamond showing the location zone B 01752 245044 -
Fracture Clinic  6 A blue triangle showing the location zone A

01752 245012 (reception)

01752 439808 (appointments)

-
Hartor 9 A blue triangle showing the location zone A 01752 432396 07:30 to 22:00
Hembury 9 A blue triangle showing the location zone A 01752 439043 07:30 to 22:00
Hexworthy 9 A blue triangle showing the location zone A 01752 431970 07:30 to 22:00
Honeyford 9 A purple star showing the location zone E 01752 432129 
01752 245093
07:30 to 22:00
Hound
(Surgical Assessment Unit)
7 A blue triangle showing the location zone A 01752 433076 07:30 to 22:00
Intensive Care/HDU 4 A green circle showing the location zone C

01752 431419

01752 431439

11:00 to 14:00
16:00 to 19:00
Lind 5 A green circle showing the location zone C 01752 432842 07:30 to 20:00
Lyd 5 A pink diamond showing the location zone B 01752 430290 -
Lynher 5 A pink diamond showing the location zone B 01752 245052 07:30 to 22:00
Marlborough 10 A purple star showing the location zone E 01752 432614
01752 245095
07:30 to 22:00
Mayflower 3 A blue triangle showing the location zone A 01752 437580 07:30 to 22:00
Meavy 5 A blue triangle showing the location zone A

01752 439880

07:30 to 22:00
Meldon 10 A blue triangle showing the location zone A

01752 439777

07:30 to 22:00
Merrivale 10 A blue triangle showing the location zone A 01752 432234 07:30 to 22:00 (lunch and rest between 12:00-14:00)
Monkswell 10 A blue triangle showing the location zone A 01752 432419

10:00-12:30

13:30-17:30

18:15-19:30

Moorgate 4 A blue triangle showing the location zone A 01752 245222 11:00-14:00 and 16:00-19:00
Neonatal Intensive Care Unit (NICU) 5 An orange square showing the location zone D 01752 432333
 
Open visiting for parents and siblings. All other visitors 15:00 - 19:00
Norfolk 7 An orange square showing the location zone D

01752 431561

07:30 to 22:00

Pencarrow (ICU) 4 A green circle showing the location zone C 01752 431419 11:00 to 14:00
16:00 to 19:00
Penrose (ICU) 4 A green circle showing the location zone C

01752 431419

11:00 to 14:00
16:00 to 19:00
Planned Investigation Unit (PIU) 5 A green circle showing the location zone C 01752 436000 7:30am – 6pm Monday-Friday (closed Saturday and Sunday)
Postbridge 4 A pink diamond showing the location zone B 01752 431225 07:30 to 22:00
Sharp 11 A blue triangle showing the location zone A 01752 437338 07:30 to 22:00
Shaugh 11 A blue triangle showing the location zone A

01752 432932 - Nurse Station

07:30 to 22:00
Shipley 11 A blue triangle showing the location zone A 01752 432742 07:30 to 22:00
Short Stay
(Tamar Ward)
6 A pink diamond showing the location zone B 01752 432713 07:30 to 22:00
Stannon 11 A purple star showing the location zone E

01752 431388

07:30 to 22:00
Stonehouse 7 A pink diamond showing the location zone B 01752 431488
01752 431489
07:30 to 22:00
Surgical Assessment Unit
(Hound)
7 A blue triangle showing the location zone A

01752 433076

07:30 to 22:00
Tamar (Short Stay) 6 A pink diamond showing the location zone B 01752 432713 07:30 to 22:00
Tavy
(Medical Assessment Unit)
6 A pink diamond showing the location zone B 01752 431748 07:30 to 22:00
Thrushel
(Medical Assessment Unit)
6 A blue triangle showing the location zone A 01752 439478 07:30 to 22:00
Torcross 6 A green circle showing the location zone C 01752 439121 10:00 to 12:00
15:00 to 20:00
Torrington 6 A green circle showing the location zone C 01752 431780 10:00 to 12:00
15:00 to 20:00
Transitional Care 5 An orange square showing the location zone D 01752 431851 Open visiting for parents and siblings. All other visitors 16:00 - 19:00
Wildgoose 12 A purple star showing the location zone E 01752 431653
01752 431654
Open visiting for parents and siblings. All other visitors welcome up until 20:00
Wolf 7 A pink diamond showing the location zone B 01752 439677 07:30 to 22:00
Woodcock 12 A purple star showing the location zone E 01752 245121 Open visiting for parents and siblings. All other visitors welcome up until 20:00

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