Welcome to Wildgoose Ward
Date issued: January 2024
Review date: January 2026
Ref: C-560/CJ/Ward/Welcome to Wildgoose ward
PDF: Welcome to Wildgoose ward.pdf[pdf] 345KB
Visiting
Visiting hours on the ward are between 8am to 8pm, with 2 visitors per bed space. This includes patient/carer staying with your child. No visitors under the age of 16 without an adult. One parent/carer to stay overnight (over the age of 18 years). Curtains around the bed spaces to be kept open.
Parking
Parking permits are available for the duration of your admission. This is for you are parent/carers. Please ask at reception for one. The parking desk will then validate it for you.
Parents kitchen
Please feel free to use the parents’ kitchen (please ask staff where this is if you haven’t already been shown). It is equipped to make yourself hot drinks, please help yourself and there is milk in the fridge.
If your child wants any specific snacks/drinks, please bring your own supplies if desired. (Please check with the nurse is this appropriate). Please ensure that any food you put in the fridge is label and dated.
Mealtimes and Dietary Requirements
Your child will be provided with all meals and snacks (unless you are supplying/or they are nil by mouth).
Please notify the staff of any dietary requirements/ allergies.
These timings are approximating:
Breakfast: 8am
Mid-morning snack: 10am
Lunch: Midday
Afternoon snack: 3pm
Dinner: 6pm
For parents there are many places to get food and extra drinks. The main restaurant is on level 7 and Warrens bakery is on level 6 and is 24hrs. There is a friends of league shop, WHSmith on level 6 and an M&S just outside the main entrance.
When will your child be seen by a doctor/ the medical team?
There are many specialities that come up to see children on the wards. Normally the surgeons, ENT, plastics team will see in the morning. If your child is under Paediatrics this can be late morning/ early afternoon. Timings can vary depending on how busy the department is. If you have any questions or concerns about your child being seen please speak to the nurse looking after you.
What can my child do whilst we are here?
We have a variety of things to help keep your child occupied at the bed space or in our games room. There is a play team which are available Monday-Saturday. They also provide support during your admission and can help prepare your child if they are due to have any procedures (for example a blood test). Please ask a member for further details.
When will my child be discharged?
We your child is well enough to go home, the doctors will notify the nursing staff. This process can often take a while, especially if needing medications from pharmacy. Please bear with us. As soon as it is ready, we will get you discharged. Please arrange transport home. If you are under the Paediatric team, you will be given 72 hours open access. Please speak to the nursing staff about this.
Feedback and concerns
We welcome back any feedback! On discharge you will be given a Friends and Family questionnaire, we value your feedback. If you would like to discuss anything during your admission, please speak to a member of the ward team. The nurse in charge will be happy to speak to you when they are available. If we don’t know we can’t help so communication is key.
Our ward manager Laura Crawford has an office based on the ward and will also be happy to speak if she is available.
If you feel that your concerns have not been resolved whilst on the ward, then you are able to contact PALS (Patient Advice and Liaison Service)
Passing on your Thanks!
Staff love praise! So, if you feel anyone has been great, then please say. By the nurse’s desk in a post box- please write a little message and the staff will get this. You can also do this by completing a friends and family questionnaire. You can also send a thank you card for free on the Plymouth Hospitals website:
Saying thank you to staff page
University Hospitals Plymouth NHS Trust does not tolerate any form of discrimination, harassment, bullying or abuse. Please do not take pictures/videos of staff or patients. We are committed to ensuring that patients, staff and the public are treated fairly, with dignity and respect.
Thank you for your cooperation
Team Wildgoose
