Privacy Notice

1. Plymouth Hospitals Charity (PHC), registered charity number 1048679, is committed to protecting your privacy.

If you provide us with information that you can be identified by, we will only use it as described in this Privacy Notice.

The Charity Privacy Notice was written to comply with the Data Protection Act 2018 and the EU General Data Protection Regulations (May 2018). You are not under a statutory or contractual obligation to provide personal data.  

Plymouth Hospitals Charity offers you the chance to stay in touch. We can let you know about our fundraising activities, events, and how we spend donations. 

2. What we collect

We may collect the following information: 

  • Full name and title
  • Gender
  • Contact information including address and postcode. (Where appropriate, this can also include a place of work)
  • Phone numbers and email addresses
  • Bank account details (if you are making a card payment or setting up a Direct Debit)
  • Date of birth
  • We may collect information relating to your health (for example if you are taking part in an event or volunteering for us)
  • Emergency contact details (if you are volunteering for us)

If you sponsor a person using an online giving platform such as Just Giving or Virgin Money Giving and you indicate that you would like to hear from us, then they may pass your contact details to us. You should check the Privacy Statements of sites such as Just Giving before you give them your information.  


We use a third party company that is based in the EU to collect some of your information through digital forms and surveys. The company is called Typeform, and you can view their privacy policy here 
 

If you make online payments or sign up to our fundraiser pages through our site we use a company called Charity Checkout: 

  • We trust Charity Checkout to process your payments.
  • We trust Charity Checkout as a platform to run our fundraising pages.

You can find the Charity Checkout Privacy Statement here: https://www.charitycheckout.co.uk/privacy 

3. What we do with the information we collect.

We require the information for the following reasons: 

  • Internal record keeping.
  • To be able to thank you for your donations, volunteering, or other support.
  • To respond to you if you have made an enquiry and send you any information you have requested.
  • We may use the information to keep you up to date with what is happening at Plymouth Hospitals Charity. You can unsubscribe from this service at any time by emailing phcharityteam@nhs.net
  • We may periodically send letters or emails about fundraising events which we think may interest you, using the contact details you have provided.

We may share your name and details of your donation with University Hospitals Plymouth NHS Trust. We might do this to make sure your donations are used according to your wishes or if you have agreed to a publicity campaign. Your information would be limited to senior members of staff only. You can let us know if you would prefer for your details to remain anonymous and we will always respect your wishes. 

•    We may use this information to improve our services.
•    We may analyse the data we hold to determine how successful a fundraising event was or to identify a possible trend.
•    We will archive your data after two years if no interaction has taken place during that time.
•    You will be contacted every two years to check that your details are still correct and that you are happy to stay on the database. If we cannot contact you your non-financial records will be erased or anonymised. Your financial exchanges are kept for seven years by the charity in line with HM Revenue and Customs regulations.

4. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

5. Keeping you in control

Our legal basis for processing your information is Consent. We collect your Consent by sending you a ‘Staying in Touch’ form, which asks for you to opt-in to receiving information from us. You can choose how we send information to you, or choose not to hear from us. The form also tells you how to withdraw your Consent, which you can do at any time. Please let us know by emailing phcharityteam@nhs.net.

 
If you request that we do not contact you again for marketing purposes, we will respect your wishes. However, in certain situations, we may have to contact you - for example, about payments you might have made, or about an event that you are attending.


We do not have any access to your medical records. 
We will not sell or lease your personal information to third parties.
 

Unless required by law, we will not share your information with third parties for their purposes. 
We do not use automated decision making or profiling tools. 
You may request details of personal information which we hold about you under the Data Protection legislation. If you would like a copy of the information held about you, you can request this in writing from Tracey Baker, Plymouth Hospitals Charity, Level 5 - Opp Pharmacy, Derriford Hospital, Plymouth PL6 8DH


If you believe that any of the information we are holding on you is incorrect or incomplete, please contact us as soon as possible, so that we can correct it. 

6. What we promise to do

  • We will regularly review (at least annually) our processes and, where necessary, update our privacy information.
  • If we plan to use personal data for a new purpose, we will update our privacy information. We will tell you about the changes before we start any new types of processing.
  • We will audit the quality of the information we hold (at least annually) to ensure our data is accurate and appropriate.
  • We will test this privacy notice with a selection of people, to evaluate the effectiveness of the delivery of our information.

7. Complaints

If you have concerns or are unsatisfied with how we use your personal information you can contact the Charity Development Manager: 
Corinne Bailey, Charity Development Manager, Plymouth Hospitals Charity, Level 5 - Opp Pharmacy, Derriford Hospital, Plymouth PL6 8DH. 
You also have the right to register a complaint with the Information Commissioner’s Office. For more information, please visit the Information Commissioner’s Office here.
To compliment or complain to the charity you can email phcharityeam@nhs.net for a copy of our Compliment and complaints proceedure.

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that external website. Please read their privacy statement carefully. We are not responsible for your protection and privacy when you visit these sites. This privacy policy does not govern those external sites. 

We appreciate your support and aim to ensure that your privacy is treated with respect at all times, in compliance with the Data Protection Act 2018. 
Plymouth Hospitals Charity and University Hospitals Plymouth NHS Trust are working closely to ensure that all data collected on individuals is only processed if there is a lawful basis to do so. 


Who are the Charity project team responsible for data protection?

System Manager - Tracey Baker, Digital and Marketing Officer tracey.baker1@nhs.net
Data Protection Officer - Penny Taylor, Head of Information Governance penny.taylor1@nhs.net
Information Asset Owner - Amanda Nash, Head of Communications
Senior Information Risk Owner - Lee Budge, Director of Corporate Business.

Cookies policy

The charity pages are a part of the main University Hospitals Plymouth NHS Trust site and as such follows the same cookie policy which can be found here