Patients and Visitors
The directorate aims to give the highest quality of service and various parts of the service are accredited and/or regulated by UKAS, JACIE, HTA and MHRA.
UKAS Accreditation and Tests
All three laboratories at Plymouth Hospitals NHS Trust are accredited to the International Standard ISO 15189:2012 Medical Laboratories – requirements for quality and competence;
Microbiology (Serology and Bacteriology): UKAS accredited testing laboratory 8050.
Cellular and Anatomical Pathology, (Including Histology, Cytology, Neuropathology and Mortuary): UKAS accredited testing laboratory 9881.
Combined Laboratory: Coagulation, Biochemistry (Automated & Special Investigations), , Immunology (Diagnostic and Histocompatibility & Immunogenetics), Transfusion Laboratory: UKAS accredited testing laboratory 9088.
PLEASE NOTE: Haematology and Molecular Biology accreditation is suspended effective 16.04.19 for 3 months. This is pending provision of additional evidence and re-assessment to support on-going accreditation.
The Schedules of Accreditation can be found here:
As a dynamic pathology service, that continually seeks to improve for the benefits of patients, there are a number of tests and processes that are being developed or amended between accreditation visits. Until they have been ratified by the annual UKAS assessment process, these new/amended tests/processes are not covered by the current schedules of accreditation. However, our users should be assured that the laboratories subject these tests to the same high level of quality assurance protocols to those that are UKAS accredited.
External Quality Assurance programmes
All laboratories participate in recognised External Quality Assurance schemes and regular Internal Quality Control checks.
Incidents and Complaints
All incidents and complaints are investigated and subsequent corrective and preventative actions are introduced where needed. Internally any complaints received are shared and discussed at a Departmental and Directorate management meetings.
See individual laboratory details for following the complaints process or contact the Quality Team via the Contact Pathology page.
Quality Assurance Contacts
|Name||Job Title||Ext. Telephone||Int. Telephone|
|Carole Stoddard||Pathology Quality Improvement Manager||01752 430097||30097|
|Marion Tozer||Quality Manager, Derriford Combined Laboratories||01752 431000||31000|
|Felicity Newman-Webb||Quality Manager, Microbiology||01752 433314||33314|
|Kirsty Westaway||Quality Lead, Cellular Pathology||01752 430851||30851|