Outpatient appointment rebooking and cancellation
We use an Electronic Patient Record (EPR) across Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust. Our EPR brings patient health information together in a secure, digital format. If you’re looking for a digital way to manage your appointments, our MY CARE patient portal brings your medical information and interactions with your clinical team into one place.
Signing up to MY CARE means you’ve always got the details of future appointments to hand, along with test results and letters from your care team. Using MY CARE is optional. So, if you prefer, you can continue receiving your health information as you do today.
To access MY CARE on your computer: visit mycare.exe.nhs.uk/MYCARE.
To access MY CARE on you mobile or tablet:
- Visit the Apple app store or Google play
- Search for and download MyChart
- Search for your local hospital trust: (Royal Devon or Torbay and South Devon or University Hospitals Plymouth)
- Select MY CARE to complete the sign-up process.
Once you have signed up to MY CARE, go to the ‘Visits’ tab to view your upcoming and past appointments. Select the relevant appointment and follow the steps to request to cancel.
Alternatively you can:
- Email the appointments team at plh-tr.appointmentcancellations@nhs.net who will respond to your request via telephone if necessary
- Call the telephone number shown on your appointment letter
- Ask for the appropriate speciality appointments team via the hospital switchboard on 01752 202082
