Video consultations

University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.

You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).

You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.

For more details on how the system works, please watch the video below.

Please do not drop into a virtual waiting room unless you have a booked video consultation.

For the best experience during your video consultation, please follow this guide:

• Ensure you are the only one on your internet at home when accessing your video appointment.
• Connect an Ethernet cable to your router and into your PC or Laptop.
• If you are using a smartphone or tablet ensure you have good Wi-Fi connection.
• Complete a test of your equipment using the Perform a test call tab.

If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar: https://www.plymouthhospitals.nhs.uk/videoconsult