Video Consultations

University Hospitals Plymouth offer various outpatient appointments via video consultations.

You will get a message or letter from your clinician, or a member of the booking team, advising you that your appointment will be held as a video consultation.

Your appointment letter will tell you the date, time and name of your video consultation.

Find out more about video consultations

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What you need for a video consultation

To have a video consultation you need:

  • a smartphone, tablet or computer that allows video calling – remember to make sure your microphone and camera are switched on

  • an internet connection

  • Google Chrome or Safari (IOS, Apple) web browser

  • a well-lit, quiet and private space so your health professional can see you clearly

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How to connect to your video consultation

Perform a test

Test your device and internet connection before your video consultation. We recommend you test your equipment 2 to 3 days before your video appointment.

Perform a test call and follow the on-screen instructions.

Perform a test call

If you cannot get the test call to work:

  • Try using another device

  • Make sure your software is up to date

  • Disconnect from the waiting area and press the reconnect button

  • Restart your device and try the test again.

  • Contact the appointments bookings team on your appointment letter. Let them know you are unable to complete a video appointment and request a telephone or face to face appointment.

The day of your appointment

  • Go to the video consultations list

  • Your appointment letter will tell you the name of your video consultation.

  • Find your video consultation and click on the link.

  • You will enter the clinic’s online waiting area. Follow any on screen instructions.

  • The health service is notified, and your clinician will join you when ready.

Watch how to connect to your video consultation

 

 

Video consultation quick guides

Read video consultations: guide for patients

Read video consultations: translated guides for patients

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Issues with your appointment

Let your healthcare professional know straight away if you are experiencing any problems seeing or hearing them.

Check your device has access to its camera and microphone through your device settings.

If you are unable to resolve the issue, it may be possible to finish your appointment by telephone. If this isn’t possible, your healthcare professional will let you know how to reschedule your appointment.

If you cannot access the waiting area on the day of your appointment you will be contacted by telephone. Your consultation will be conducted by telephone where possible. A face-to-face appointment can be arranged if required.

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Video consultations list

Find your video consultation in the list and click on the link.

Please do not drop into a virtual waiting room unless you have a booked video consultation.

 

Derriford Clinics

Attend Main Outpatient video consultation

Attend Adult Critical Care Psychology clinic room video consultation

Attend Cardiology video consultation

Attend Cardiothoracic video consultation

Attend Chest Medicine video consultation

Attend Clinical Health Psychology video consultation

Attend Dermatology video consultation

Attend Diabetic video consultation

Attend Eden Outpatients video consultation

Attend Endocrinology video consultation

Attend Enhanced Supportive Care Clinic video consultation

Attend ENT / Audiology video consultation

Attend Gynaecology video consultation

Attend ICU MDT Follow-up clinic room video consultation

Attend Long Covid video consultation

Attend Maxilo Facial-Orthodontics Restorative dentistry video consultation

Attend Neuropsychology video consultation

Attend Neurosurgery video consultation

Attend Neurovascular video consultation

Attend Nuclear medicine video consultation

Attend Oncology video consultation

Attend Orthopaedics / Rheumatology video consultation

Attend General Paediatrics video consultation

Attend Pain Management video consultation

Attend Plym Children's Theatre pre-op video consultation

Attend Primrose Breast Clinic video consultation

Attend Royal Eye Infirmary video consultation

Attend surgical pre-assessment video consultation

Attend Therapies Physiotherapy Clinic Room UHP

Attend Therapies video consultation

Attend Upper GI video consultation

Attend Urology video consultation

 

Emergency and Minor Injury Units

Attend Minor Injuries Unit​​​​​, South Hams video consultation 

Attend Urgent Treatment Centre, Cumberland Centre Video consultation

 

Support Services

Attend Cancer Support Specialists video consultation

Attend Macmillan exercise and wellbeing video consultation

Attend Community midwifery video consultation

Attend Mustard tree counselling video consultation

 

Community Hospitals

Attend Child Development Centre video consultation 

Attend South Hams Hospital physiotherapy video consultation

Attend Tavistock Hospital physiotherapy video consultation

Attend Tavistock Pre Assessment Waiting Room

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