Video consultations

Video Consultations

University Hospitals Plymouth offer various outpatient appointments via video consultations.

You will get a message or letter from your clinician, or a member of the booking team, advising you that your appointment will be held as a video consultation.

Your appointment letter will tell you the date, time and name of your video consultation.

Find out more about video consultations

Page content

What you need for a video consultation
How to connect to your video consultation
Issues with your appointment
Video consultations list
Help accessing online healthcare

What you need for a video consultation

To have a video consultation you need:

a smartphone, tablet or computer that allows video calling – remember to make sure your microphone and camera are switched on
an internet connection
Google Chrome or Safari (IOS, Apple) web browser
a well-lit, quiet and private space so your health professional can see you clearly

How to connect to your video consultation

Perform a test

Test your device and internet connection before your video consultation. We recommend you test your equipment 2 to 3 days before your video appointment.

Perform a test call and follow the on-screen instructions.

Perform a test call

If you cannot get the test call to work:

Try using another device
Make sure your software is up to date
Disconnect from the waiting area and press the reconnect button
Restart your device and try the test again.
Contact the appointments bookings team on your appointment letter. Let them know you are unable to complete a video appointment and request a telephone or face to face appointment.

The day of your appointment

Go to the video consultations list
Your appointment letter will tell you the name of your video consultation.
Find your video consultation and click on the link.
You will enter the clinic’s online waiting area. Follow any on screen instructions.
The health service is notified, and your clinician will join you when ready.

Watch how to connect to your video consultation

Video consultation quick guides

Read video consultations: guide for patients

Read video consultations: translated guides for patients

Issues with your appointment

Let your healthcare professional know straight away if you are experiencing any problems seeing or hearing them.

Check your device has access to its camera and microphone through your device settings.

If you are unable to resolve the issue, it may be possible to finish your appointment by telephone. If this isn’t possible, your healthcare professional will let you know how to reschedule your appointment.

If you cannot access the waiting area on the day of your appointment you will be contacted by telephone. Your consultation will be conducted by telephone where possible. A face-to-face appointment can be arranged if required.