Video Consultations

Video Consultations


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Before your consultation


University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.

You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).

You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.

For more details on how the system works, please watch the video below.


We recommend you test your equipment 2-3 days before your video appoitment. if you have any issues, please read the documentation at the bottom of the page.

Perform a test call

Any problems?


How to connect to your video consultation. A step by step guide.

If you've never joined a video consultation before, here is a step by step guide on what you need to do. We recommend you test your device and internet connection as soon as you can, to make sure you won't have any problems on the day. For testing your device, click on the 'Perform a test call' button (above) from your device at any time.


Would you like some help accessing healthcare online?

Digital Health Devon can help you. Please contact:
Phone: 08000 520 029

On Course South West run free courses helping Plymouth adults get online.  If you or someone you know would benefit from building their digital skills, ask them to call On Course South West on 01752 660713 and we’ll help them get started.



Find your clinic


Please select the correct video consultation tab below:

Please do not drop into a virtual waiting room unless you have a booked video consultation.

Troubleshooting and leaflets

Troubleshooting and leaflets

For the best experience during your video consultation, please follow this guide:

  • Ensure you are the only one on your internet at home when accessing your video appointment.
  • Connect an Ethernet cable to your router and into your PC or Laptop.
  • If you are using a smartphone or tablet ensure you have good Wi-Fi connection.
  • Complete a test of your equipment using the Perform a test call tab.


Any problems?

If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar:

Download chrome


Information leaflets 

How to make a video call

Troubleshooting leaflet

FAQs leaflet

Using Apple devices with video consultation 

Patient self help guide to resolving video consultation issues with your devices 


Here is a quick guide on how to prepare and use video consultations. This guide has been translated to multiple languages.

Patient quick guide - English [pdf] 1MB

Patient quick guide - Romanian [pdf] 1MB

Patient quick guide - Arabic [pdf] 1MB

Patient quick guide - Bulgarian [pdf] 1MB

Patient quick guide - Bengali [pdf] 1MB

Patient quick guide - Italian [pdf] 1MB

Patient quick guide - Punjabi [pdf] 1MB

Patient quick guide - Urdu [pdf] 1MB

Patient quick guide - Polish [pdf] 1MB

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