
Video Consultations
University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.
You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).
You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.
For more details on how the system works, please watch the video below.
We recommend you test your equipment 2-3 days before your video appoitment. if you have any issues, please read the documentation at the bottom of the page.
How to connect to your video consultation. A step by step guide.
If you've never joined a video consultation before, here is a step by step guide on what you need to do. We recommend you test your device and internet connection as soon as you can, to make sure you won't have any problems on the day. For testing your device, click on the 'Perform a test call' button (above) from your device at any time.
Would you like some help accessing healthcare online?
Digital Health Devon can help you. Please contact:
Phone: 08000 520 029
Email: info@digitalhealthdevon.co.uk
Website: https://www.digitalhealthdevon.co.uk/contact/
On Course South West run free courses helping Plymouth adults get online. If you or someone you know would benefit from building their digital skills, ask them to call On Course South West on 01752 660713 and we’ll help them get started.
Please select the correct video consultation tab below:
Please do not drop into a virtual waiting room unless you have a booked video consultation.
Derriford Clinics
Attend Main Outpatient video consultation
Attend Adult Critical Care Psychology clinic room video consultation
Attend Cardiology video consultation
Attend Cardiothoracic video consultation
Attend Chest Medicine video consultation
Attend Clinical Health Psychology video consultation
Attend Dermatology video consultation
Attend Diabetic video consultation
Attend Eden Outpatients video consultation
Attend Endocrinology video consultation
Attend Enhanced Supportive Care Clinic video consultation
Attend ENT / Audiology video consultation
Attend Gynaecology video consultation
Attend ICU MDT Follow-up clinic room video consultation
Attend Long Covid video consultation
Attend Maxilo Facial-Orthodontics Restorative dentistry video consultation
Attend Neuropsychology video consultation
Attend Neurosurgery video consultation
Attend Neurovascular video consultation
Attend Nuclear medicine video consultation
Attend Oncology video consultation
Attend Orthopaedics / Rheumatology video consultation
Attend General Paediatrics video consultation
Attend Pain Management video consultation
Attend Plym Children's Theatre pre-op video consultation
Attend Primrose Breast Clinic video consultation
Attend Royal Eye Infirmary video consultation
Attend surgical pre-assessment video consultation
Attend Therapies Physiotherapy Clinic Room UHP
Attend Therapies video consultation
Attend Upper GI video consultation
Emergency and Minor Injury Units
Attend Minor Injuries Unit, South Hams video consultation
Attend Urgent Treatment Centre, Cumberland Centre Video consultation
Support Services
Attend Cancer Support Specialists video consultation
Attend Macmillan exercise and wellbeing video consultation
Attend Community midwifery video consultation
Attend Mustard tree counselling video consultation
Community Hospitals
Attend Child Development Centre video consultation
Attend South Hams Hospital physiotherapy video consultation
Troubleshooting and leaflets
For the best experience during your video consultation, please follow this guide:
- Ensure you are the only one on your internet at home when accessing your video appointment.
- Connect an Ethernet cable to your router and into your PC or Laptop.
- If you are using a smartphone or tablet ensure you have good Wi-Fi connection.
- Complete a test of your equipment using the Perform a test call tab.
Any problems?
If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar: https://www.plymouthhospitals.nhs.uk/videoconsult
Information leaflets
Using Apple devices with video consultation
Patient self help guide to resolving video consultation issues with your devices
Here is a quick guide on how to prepare and use video consultations. This guide has been translated to multiple languages.
Patient quick guide - English [pdf] 1MB
Patient quick guide - Romanian [pdf] 1MB
Patient quick guide - Arabic [pdf] 1MB
Patient quick guide - Bulgarian [pdf] 1MB
Patient quick guide - Bengali [pdf] 1MB
Patient quick guide - Italian [pdf] 1MB
Patient quick guide - Punjabi [pdf] 1MB