Industrial Action: Resident Doctors Friday 25 July to Wednesday 30 July
We will contact patients if their procedures or outpatient appointments needs to be rescheduled, but they should attend a scheduled procedure or appointment if they have not heard from us. Find out more about Resident Doctors Industrial Action
Video Consultations
University Hospitals Plymouth offer various outpatient appointments via video consultations.
You will get a message or letter from your clinician, or a member of the booking team, advising you that your appointment will be held as a video consultation.
Your appointment letter will tell you the date, time and name of your video consultation.
Test your device and internet connection before your video consultation. We recommend you test your equipment 2 to 3 days before your video appointment.
Perform a test call and follow the on-screen instructions.
Disconnect from the waiting area and press the reconnect button
Restart your device and try the test again.
Contact the appointments bookings team on your appointment letter. Let them know you are unable to complete a video appointment and request a telephone or face to face appointment.
The day of your appointment
Go to the video consultations list
Your appointment letter will tell you the name of your video consultation.
Find your video consultation and click on the link.
You will enter the clinic’s online waiting area. Follow any on screen instructions.
The health service is notified, and your clinician will join you when ready.
Let your healthcare professional know straight away if you are experiencing any problems seeing or hearing them.
Check your device has access to its camera and microphone through your device settings.
If you are unable to resolve the issue, it may be possible to finish your appointment by telephone. If this isn’t possible, your healthcare professional will let you know how to reschedule your appointment.
If you cannot access the waiting area on the day of your appointment you will be contacted by telephone. Your consultation will be conducted by telephone where possible. A face-to-face appointment can be arranged if required.