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Important update for patients: Boots Outpatient Pharmacy (25 April 2024)

Thank you all for your support in the launch of our new Boots Outpatient Pharmacy service. We recognise there have been some teething issues using the new service with Boots and want to thank you for your patience whilst we work through these. We experienced some initial delays from medicine suppliers and a critical IT failure during our first week, which has made the transition particularly challenging. However, we are confident these issues will be resolved in the coming weeks as we move into a new Outpatient Pharmacy Service.

We have also noted there have been some queries around collecting from other local pharmacies. Unfortunately, this is not currently possible as many hospital medicines are specialist and therefore cannot be obtained from your local pharmacy. All medicines are dispensed at the Boots outpatient pharmacy on site and delivered to your local Boots store. You can choose to collect from the Boots outpatient pharmacy (on-site) or from an approved list of nearly 20 local Boots community stores (in approximately 48 Hours). The list of local Boots stores will be reviewed regularly, and new stores may be added. Please give sufficient time for your medicines to be delivered.

We hope that the new Outpatient Pharmacy on site and the ability to collect from a list of nearly 20 Boots community stores, will make collecting prescriptions easier for patients.

From 2 April 2024

If your doctor says your medication is urgent for today: 

• Your prescription will be emailed to Boots. 

• Why not have a coffee while you wait? 

• If you have shared your mobile telephone number, you will also receive a text message when your medication is ready to collect. 

• Your number will show on a screen in the hospital main concourse or Boots outpatient pharmacy when it is ready.  

 
If you do not need to collect your medication today: 

• Your prescription will be emailed to Boots outpatients pharmacy to be dispensed. You can choose to collect from the Boots outpatient pharmacy or from an approved list of nearly 20 local Boots community stores* (in approximately 48 Hours) 

• If you have shared your mobile telephone number, you will also receive a text message when your medication is ready to collect. 

• Please note, there is no routine courier to home service available, except in certain circumstances which will be documented on your prescription.

 

Opening hours  

• Monday to Friday - 8.30am until 6pm 

• Saturday - 9.00am until 2pm 

• Sundays – closed. 

• Bank Holidays – 9.00am until 4pm (excluding Christmas Day) 

Contacting Boots outpatient pharmacy 

• Telephone number for UHP patients (external) 01752 237930 

 

Location 

Boots is located next to multi-storey car park which is a short walk from the main entrance. Please follow the signs. 

If you have difficulties with mobility, there is a shuttle bus which can collect you from the main entrance.  

If you need to break up your journey there is some dedicated seating outside the Orthopaedic outpatient department, halfway between the main entrance and the Boots store. 

 
Parking 

If you are parked in the multistorey car park, Boots is on the ground floor, next door to Costa.  

There will be two dedicated bays close to the Boots store allowing pharmacy customers to park for enough time to pick up their prescriptions. 

In addition, there is dedicated parking for disabled customers in the multistorey car park. 

 

*We are reviewing approved local stores on a monthly basis to amend the list as appropriate.