Digital & Innovation Services (D&I)

About Us

University Hospitals Plymouth NHS Trust’s Digital & Innovation department (D&I) provides ICT support and services to approximately 11,000 users across multiple organisations in the Plymouth Health Community, including:

Our service is designed using ITIL® methodologies and projects are managed in accordance with PRINCE2. D&I is a multi-discipline department consisting of over 150 employees with a range of teams.

UHP Digital Strategy 

UHP Digital Strategy.pdf [pdf] 3MB

The Trust does not yet have a trust wide EPR solution but is building a business case to obtain one

Senior Management Team

  • Lee Pester –Chief Information Officer
  • Mandy Stewart – Chief D&I Business & Governance Officer
  • Katie Greenhill – Chief D&I Support Officer
  • Jason Scott – Chief D&I Technology Officer
  • Paul Denton – D&I Programme Manager
  • Mac Armstrong – Chief Clinical Information Officer (CCIO)
  • Sarah Dormor – Chief Nursing Information Officer (CNIO)
  • Nanette Bothma – Chief Medical Information Officer (CMIO)
  • Duncan Cripps – Chief Clinical Support Services Information Officer (CCSSIO)
  • Sally King – Chief Clinical Support Services Information Officer (CCSSIO)

Contact us:

IM&T Organisational Chart Aug 2023.pdf [pptx] 48KB

Hardware Estate

The following data is a list of key classes of IT equipment and is extracted from our Configuration Management Database. In the case of PCs & Laptops, the list is further filtered for those items that have been active on our network in the last twelve months.  





Handhelds (various) –iPads at 325


Print servers (managed print service)


Printers (Non managed printers – excluding Zebra & Brother)


Printers (Non managed printers including Brother)


Barcode Printers (Zebra)


Mobile phones






Wireless Access Points


Network points




Pagers (pageone)





Financial Data

The below data provides a high level overview of D&I revenue and capital budgets for the 2021/2022 year.


Revenue and capital budgets for 2021/22

Cost Centre Code Desc Class Funded Budget (£)
D&I Service Desk INCOME  -   £0.00
D&I Service Desk PAY 12.51 £180,217.00
D&I Service Desk NON-PAY  -   £120,820.00
D&I Service Desk TOTAL 12.51  
Bush Park Medical Records INCOME  -   £14,369.00
Bush Park Medical Records PAY 99.33 £2,439,568.00
Bush Park Medical Records NON-PAY  -   £190,293.00
Bush Park Medical Records TOTAL 99.33  
Information Services - Second line support and Operational Management INCOME  -   £0.00
Information Services - Second line support and Operational Management PAY 24.73 £766,636.00
Information Services - Second line support and Operational Management NON-PAY  -   £1,169,088.00
Information Services TOTAL 24.73  
Telecommunications INCOME  -   £34,506.00
Telecommunications PAY 4.6 £138,119.00
Telecommunications NON-PAY  -   £51,035.00
Telecommunications TOTAL 4.6  
Information Management and Technology Training Team INCOME  -   £0.00
Information Management and Technology Training Team PAY 3.4 £115,552.00
Information Management and Technology Training Team NON-PAY  -    £4,925.00
Information Management and Technology Training Team TOTAL 3.4  
IT project team INCOME  -   £0.00
IT project team PAY 6.64 £260,791.00
IT project team NON-PAY  -   £12,250.00
IT project team TOTAL 6.64  
Software Development INCOME  -   £0.00
Software Development PAY 16.19 £558,335.00
Software Development NON-PAY  -   £29,569.00
Software Development TOTAL 16.19  
Technology INCOME  -   £1,542,803.00
Technology PAY 13.13 £523,134.00
Technology NON-PAY  -   £150,618.00
Technology TOTAL 13.13  
Telecoms Recharges INCOME  -   £169,065.00
Telecoms Recharges PAY 0 £0.00
Telecoms Recharges NON-PAY  -   £25,136.00
Telecoms Recharges TOTAL  -    
Clinical Systems INCOME  -   £0.00
Clinical Systems PAY 14.52 £416,386.00
Clinical Systems NON-PAY  -   £681,021.00
Clinical Systems TOTAL 14.52  
PACS / CRIS INCOME  -   £0.00
PACS / CRIS PAY 10 £319,855.00
PACS / CRIS NON-PAY  -   £266,046.00
ICT Infrastructure INCOME  -   £113,264.00
ICT Infrastructure PAY 20.85 £896,178.00
ICT Infrastructure NON-PAY  -   £1,006,462.00
ICT Infrastructure TOTAL 20.85  
Print Room INCOME  -   £0.00
Print Room PAY 1.47 £34,079.00
Print Room NON-PAY  -   £40,039.00
Print Room TOTAL 1.47  



Category 2021/2022 Budget
Hardware - New Equipment  £                     50,000.00
Hardware Rolling Replacement - Imaging Devices  £                                  -  
Hardware Rolling Replacement – Networking  £                     16,000.00
Hardware Rolling Replacement - PCs/Laptops  £                                  -  
Hardware Rolling Replacement – Telephony  £                     56,000.00
D&I Strategic (Electronic Observations, Theatres Information Management, Electronic prescribing)  £                2,052,659.00
Infrastructure  £                                  -  
New Systems  £                   583,371.00
Software Development  £                   280,000.00
System Upgrades  £                     30,000.00
Grand Total  £                3,068,030.00


Contract Details

The Purchasing activity for University Hospitals Plymouth NHS Trust, D&I department will be undertaken in accordance with UK law, regulations and directives, and the Trust's Standing Financial Instructions with purchase orders being based on achieving value for money.

All contracts above the currently applicable threshold are legally required to be advertised in the Official Journal of the European Journal (OJEU), in accordance with EC and GATT rules on public procurement, and to comply with the White Paper on Standards, Quality and International Competitiveness (CMND 8621).

In support of the Trust's requirement to offer an open and transparent process within D&I procurement, the below list provides a description of key contracts along with anticipated expiry dates. 

For any current tender opportunities please see

Some of the software systems that the Trust uses will store person identifiable data in accordance with UK GDPR rules. Where suppliers are contracted to provide such systems they are required to act responsibly on behalf of the Trust (Data Controller) as a nominated Data Processor. The Trust has a team who are are responsible for Information Governance, all new and existing suppliers should visit their web pages ( to make themselves aware of the duties they have, which will also be included in contractual agreements.

Managed Print Service

Our Managed Print Service (MPS) is managed by Ricoh UK and the current contract officially expires at the end of March 2022 however we are working with Ricoh to extend this to last for five years.

Toner logistics are managed centrally; this central store then delivers toner to the individual printers.

Except in a very few situations, printers are set up to pull print via “follow me printing”.  This requires the user to log in to a printer and collect their prints as required. Colour printing is restricted

•            MPS (Ricoh) devices – 404

•            Non-MPS printers (excluding Zebra and Brother) – 407

•            Non-MPS printer (including Brother as these tend to be label rather than barcode printers) – 465

•            Barcode printers (Zebra) – 502

IT Disposal

D&I are fully Weee compliant and ensure that all IT items are disposed of safely and in-line with Trust policies. PCs, Monitors, Laptops, Docking Units, Servers, Scanners, IP Phones, Mobile Phones, Projector Cables, Phones, Keyboards and Mice are all disposable and all Hard Drives and Digital storage devices are incinerated on site.

Some PCs and laptops may be recycled internally dependant on specification and age however please note, D&I do not dispose of any clinical equipment, this is support by Mems.

D&Is preferred disposal company can be found using the following link: and deployment stats for 2020/2021 can be found below:











Docking unit






IP Phone




Mobile Phones



Cyber security and the Freedom of Information Act 2000

University Hospitals Plymouth NHS Trust has following careful consideration of its experts concluded that it will refuse requests that ask about cybercrime events or ask for information that assists criminals.

The Trust, following a public interest test considers such information exempt from supply in compliance with both:

·     section 31.-(1)(a) the Law enforcement exemption about the prevention and detection of crime

·     section 38-(1) (a) and (b) the Health and Safety exemption

Additionally; the Trust will neither confirm nor deny it holds information in compliance with sections 31.(3) and 38(2).  This is because the revealing of facts enables others to utilise such data to identify weaknesses or strengths. Please refer to our rationale.

All future requests for similar information will be referred to this statement and considered exempt from supply in accordance with section 21.-(1) - information accessible by other means. This avoids the need for repeated responses that are substantially the same.

Our rationale

The Trust seeks to be an open organisation and makes much non personal information available to the public as possible, however it will not jeopardise the care of its patients and staff if making information public put them in danger. 

These exemptions apply because disclosing details of our security arrangements could prejudice the security and integrity of the Trust’s network and increase the risk of unauthorised access to information held by the Trust, much of which is confidential and sensitive.  The level of detail that would be released would enable external parties, who are not privy to the confidential aspects of Trust’s IT systems, knowledge of our security equipment and by association its integrated network security.  The Trust employs a range of security tools to mitigate the risk from different types of security threats.  Firewalls, Intruder Detection Devices Antivirus and other products form a mesh of security that protects the Plymouth NHS Network and data, the more of these vectors that are known, the weaker the security of the network protection.  There is a real risk that this knowledge could assist external parties in attempting a cyber-attack/hack into the Plymouth NHS Network.  The anticipated harm from this is a breach of data protection (failure to adequately protect information resulting in an unauthorised disclosure), data loss, and disruption to patient care through a loss of IT services.  The severity of harm is extensive with millions of patient records put at risk of unauthorised disclosure.

Systems failure endangers the physical or mental health and safety of patients and staff. Examples were frequently reported throughout the media following the WannaCry attack on various parts of the NHS and other organisations. The impact on the NHS has since been the subject of further investigations by both the press and educational institutions and their findings validate the approach we have taken.

Future requests

The Trust has consistently applied both section 31 and 38 to all “Right to know” requests received this financial year and will do so in the future.  The responses to such questions are displayed within the Trust’s disclosure log.  To avoid processing substantially similar requests, we will refer any new applicants to this standard explanation, when applicable. 

Those with legitimate business enquiries should contact the ICT’s Procurement team using this email rather than make Freedom of Information Act requests. 

If you are unhappy with this approach, you have the right to complain.  This should be in writing to the address below or preferably by email to  We will then arrange for an independent appeal.

University Hospitals Plymouth NHS Trust
Freedom of Information Manager
Information Governance Team
Ground Floor, Brittany House
Brest Road

If you remain dissatisfied with the outcome of the appeal, then you have the right to appeal again to the Information Commissioner at:

Information Commissioner’s Office
Wycliffe House
Water Lane

Tel: 0303 123 1113

Update 25/04/2023

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