Phlebotomy (Blood test)

For

• All routine, non-urgent patients, over the age of 16 from GPs or the hospital - booking required. 

• Hospital patients with urgent or same day requests - no booking required but we cannot guarantee the wait time. Protected time Monday and Tuesday 8am to 11am.

• Do not attend Windsor House if you require a specialist test. 

 

Opening times:

• Monday to Friday, 8am to 4:30pm

• Closed on Bank Holidays

 

How to get your blood test:

Booking your blood test:

• GP patients, and hospital patients requiring routine, non-urgent blood tests must book an appointment online.

• We use a booking system called Swiftqueue.

• You can use your NHS login rather than creating a new account. If you don't have an NHS account, you can set one up - see our NHS Login and app section.

• You can choose a date and time that suits up to 16 weeks. You will receive confirmation of your appointment and reminders by email or text.

• If you are unable to access the Swift Queue system, please ask a relative, friend or carer for support. If you are still unable to access the system, please contact 01752 433040 who will be able to help with appointment scheduling or system access issues.

Book an adult blood test 

Arriving at Windsor house:

There is no longer a receptionist at Windsor House.  

• For your appointment, please use the kiosk in the atrium by the parking desk and check yourself in, and go to the waiting room.

• You will be called by name when it is your appointment time

 

Urgent and same-day patients without a booking 

Urgent and same-day patients without a booking need to follow the signs to the waiting room and take a ticket in the waiting room. You will be called by number when it is your turn, and we cannot guarantee the wait time.  

 

Getting here

Windsor House, Tavistock Road, Derriford, Plymouth, Devon, PL6 5UF

• There is allocated parking for visitors at the front of the building.

• Parking for patients is free for the first two hours. Please give your car registration number at reception on arrival.

• Parking is free for Disabled badge holders.

View Google map of Windsor House, Tavistock Road

 

 

For

• Hospital patients with urgent or same day requests - no booking required but we cannot guarantee the wait time. Protected time Monday to Friday 8am to 11am.

• Any patients that require a specialist test. 

 

Opening times:

• Monday to Thursday, 8am to 5pm.

• Friday, 8am to 4:30pm.

• Closed on Bank Holidays

 

How to get your blood test

The service in Derriford, Zone B, Level 3 is for urgent and same-day UHP/hospital patients only. You cannot make a booking for this location. All bookable appointments for the Derriford site will be at the Dartmoor Building. View the Derriford Hospital Level 3 floor map

Arriving at Level 3, Derriford Hospital:

• If you have been referred by a consultant or clinic at University Hospitals Plymouth and need an urgent blood test, you do not need to book.

• From the main hospital lobby, take the main bank of lifts to Level 3. The location for the Phlebotomy Service is signposted from the lift exit.

• The service is inside the Research Vaccine Trials space (previously the old REI/Pre-Op). The service is at the back and down the corridor on the left-hand side.

• Take a ticket from the wall mounted dispenser at the entrance to the phlebotomy corridor and take a seat outside the phlebotomy room. When the waiting area is full, the phlebotomy team will remove the tickets.

• You will be called in when it is your turn.

• We cannot guarantee you will be seen after 4pm if there is a large queue. 

 

Contact us

01752 433359

 

Getting here

Derriford Hospital, Level 3, Derriford Road, Plymouth, PL6 8DH. View the Derriford Hospital Level 3 floor map

• There is space to drop-off patients outside Level 3. Follow signs for Oncology SDEC.

• There is also a mobility bus from the main entrance that will take patients to the Level 3 drop off area. Find out more on our public transport and car parking page

 

 

For

• Patients attending appointments within Dartmoor Building. No need to book.

• GP and UHP/hospital patients from other clinics that have booked an appointment to have bloods done within Derriford.

 

Opening times:

• Monday to Thursday, 8am to 5pm.

• Friday, 8am to 4:30pm.

• Closed on Bank Holidays.

 

How to get your blood test

Referred by your Outpatient clinic within Dartmoor Building

You will be directed by clinical staff if you need a blood test before or after your appointment.

• If you have been referred by a consultant or clinic as part of your outpatient’s appointment within Dartmoor Building, you do not need to book.

• Go to Waiting Area B on Level 1.

• Take a ticket from the stand. When the waiting room is full, the phlebotomy team will remove the tickets.

• You will be called in when it is your turn.

• We cannot guarantee you will be seen after 4pm if there is a large queue.

Referred by your GP or non-urgent blood test

If you have been referred by your GP, or need a non-urgent blood test, you must book online.

• We use a booking system called Swiftqueue.

• You can use your NHS login rather than creating a new account. If you don’t have an NHS account, you can set one up - see our NHS Login and app section.

• You can choose a date and time that suits up to 16 weeks. You will receive confirmation of your appointment and reminders will be sent by email or text.

• If you are unable to access the Swift Queue system, please ask a relative, friend, or carer for support. If you are still unable to access the system, please contact 01752 433040 who will be able to help with appointment scheduling or system access issues.

Book an adult blood test

 

Contact us

01752 430876

 

Getting here

Outpatients, Level 1, Dartmoor Building, Derriford Hospital, Derriford Road, Plymouth, PL6 8BQ. View the Derriford Hospital site map

A mobility bus from the main entrance can take patients to the Dartmoor Building as required. Find out more on our public transport and car parking page

 

To create an NHS login you’ll need:

• A smartphone or tablet with internet access

• An email address you can access

• Your NHS number (if you have it) or details such as your full name, date of birth and postcode

• A form of photo ID (passport, UK or EU driving licence, or UK biometric residence permit) for identity verification

Download the NHS App

• Go to the App Store (iPhone/iPad) or Google Play Store (Android).

• Search for “NHS App” and install it.

Open the App and Start Sign-Up

• Tap “Continue with NHS login.”

• Select “Create an account.”

Enter Your Details

• Provide your email address and create a password.

• You’ll receive a security code by email—enter it in the app to confirm your email.

• Add your mobile number; you’ll get a text code to verify.

Prove Your Identity

• When prompted, choose “Verify your identity online.”

• Follow the on-screen instructions to:

1. Take a photo of your chosen ID document (UK passport, UK photocard driving licence (full or provisional), UK biometric residence permit (BRP)).

2. Record a short video of yourself reading the provided phrase (this checks you match the photo ID).

Link Your NHS Record

Enter your NHS number (if known) or your name, date of birth and postcode so the system can match your GP record.

Complete Setup

• Once verified, you’ll receive confirmation—this can take a few hours.

• Sign back in with your email and password.

• Set up the app’s security (Face ID, Touch ID, or a 6-digit passcode).

If you don’t have photo ID, the app offers an alternative route: you can request a linkage key from your GP practice to finish sign-up. 

Keep your email and password safe; you’ll need them whenever you log in.

You can also create an NHS login via a web browser at NHS App  and then use the same credentials in the app.

Phlebotomists are part of the Assistant Technical Officer (ATO) group of staff based within the Combined Laboratory. The phlebotomy team provides a venepuncture service to both inpatients and outpatients.

For safe-sample labelling requirements and procedure please refer to the Trust document ‘Hospital Transfusion Policy’ [TRW.HGV.POL.269], Blood Sampling, section 7.

 

Derriford Hospital Phlebotomy Service, Zone B, Level 3, Derriford Road, Plymouth

• This is the best location for patients with procedures or appointments on the same day. Please state if applicable and staff will send bloods immediately to the laboratory.

• Unless stated as urgent, samples are collected from the clinic at 11am, 2pm, 4pm and at the end of the day.

• Requests for specialist tests must also be done at this location (i.e. the samples must be kept on ice, in the dark, processed within 15 min).

 

Dartmoor Building Phlebotomy Service, Level 1, Derriford Hospital, Plymouth

• This is the location for patients with appointments within Dartmoor Building Outpatient clinics.

• All non-Dartmoor patients must book an appointment - this includes all GP patients and all UHP/hospital patients from other clinics.

• Unless stated as urgent, samples are collected from the clinic at 2pm, 4pm and at the end of the day.

• Patients requiring urgent or same day blood tests and cannot book an appointment must use the Derriford Hospital Phlebotomy Service in Zone B, Level 3.  

 

The Community Hub: Windsor House, Tavistock Road, Plymouth

• Not suitable for urgent bloods, patients with procedures the same day, or for specialist tests, please use the Derriford Hospital Phlebotomy Service in Zone B, Level 3.

• All GP patients must book an appointment.

• All samples are collected from the clinic and sent to the lab at 4.50 pm.

The Phlebotomy team are unable to see patients under the age of 16. For patients under the age of 16 please contact:

The Children & Young Peoples Outpatients Department

Level 12

Derriford Hospital

01752 245126 or 01752 430927