Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) offers support, information and assistance to patients, relatives and visitors.

PALS will:

  • Provide information about hospital services.
  • Offer advice on where to go to get health information.
  • Help with problems that you haven’t been able to sort out with staff on a ward or in a clinic.
  • If you want to make a complaint - advise you how to do so.
  • Tell you about independent organisations that can help you with a complaint.
  • Listen to your views on how we can improve our services, and pass this on to the appropriate people for action.

Our PALS team are available Monday to Friday 09:00 -17:00

How to contact PALS

Telephone: 01752 439884 (internally 39884) / 01752 432564 (internally 32564)

E-mail: or use our Contact Us form

Post: Patient Advice & Liaison Service, Patient Services Office, Level 7, Derriford Hospital, Plymouth, PL6 8DH


SEAP (Support, Empower, Advocate, Promote) is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  

Their contact details are:  
Tel: 0300 3435719 
Text: 80800 keyword SEAP 

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