Facilities at Derriford Hospital

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Information and help

Reception Desk 

For general information such as directions to wards and departments or visiting times. The desk is close to the main entrance.

Parking Desk 

For all enquiries relating to car parking. The desk is close to the main entrance.

Welcome Hub

Offers on-the-spot advice and information services to patients, relatives and carers. Located on Level 6, not far from the main entrance.

Open: Monday to Friday 9:30am to 12:30pm and 1pm to 4:30pm

The centre is staffed by

 

No Smoking site

University Hospitals Plymouth Trust (UHP) operates a smoke-free policy, supporting smokers to stop smoking and to protect staff, patients and visitors from second hand smoke.

All our sites are non-smoking so that anyone on Trust premises will not be exposed to passive smoking. This is in line with NHS-wide policy.

We hope you will respect this policy by not smoking. We ask all our visitors to refrain from smoking while here or leave the site to smoke.

Help and support for smokers

Being ‘smoke free’ prior to any treatment improves recovery and reduces the risk of complications. If you are a smoker, we have various forms of nicotine replacement therapy available to you while in hospital. You might also want to consider quitting smoking before you come into hospital.

You can get free advice and support to quit by contacting your local stop smoking service.

Devon Stop Smoking Service

One You Plymouth Quit Smoking

E-cigarettes (Vaping)

The Trust does not encourage the use of e-cigarettes but acknowledges their potential to help people quit smoking. The use of e-cigarettes is therefore permitted on UHP sites, but must not be:

  • Used within the buildings or by any entrances or open windows to our buildings.

  • Charged, or their batteries charged within any of the Trust’s buildings.

 

Pharmacy 

Boots offer a patient pharmacy service at Derriford Hospital. You can collect hospital prescriptions on site or from a number of Boots stores. You will also find over the counter medicines and toiletry products.

Find out about Boots pharmacy.

 

Free Wi-Fi 

Free wireless internet services are available for patients, visitors and guests at Derriford Hospital.

To connect to NHS Wi-Fi for the first time:

  • Search for available Wi-Fi networks on your device

  • Select NHS Wi-Fi

  • Click connect

  • Fill out the registration page

Once registered your device should automatically connect to the Wi-Fi network where available.

 

General Facilities

Public Toilets 

The toilets, close to the main entrance, include baby changing facilities.

Cash machine

By the first set of doors at the main entrance and on Level 7 by the restaurant.

Freephone for taxi service 

24hr on demand taxi service to the hospital. In the main entrance, near the reception and parking desk.

Post Box

The post box is in the main entrance, by the door. Collections are at 5pm Monday to Friday and at 11:30am on Saturday.

Photo Booth

A self-service Photo-Me® photo booth is available on the concourse, providing a useful service for passport photos, driving licence photos, railcards and Student IDs.

 

Disabled Facilities

Find out more about our disabled facilities

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