Advice and Support

We are committed to providing a high quality service for all our patients, and will do everything possible to make sure that your visit or stay in hospital is satisfactory. We are constantly developing the services we provide to patients and visitors, and welcome your views on how we can improve.

Advice and support is available through different routes including:

  • Our Patient Advice & Liaison Service (PALS)

    PALS offer support, information and assistance to patients, relatives and visitors.

    PALS will: 
    Provide information about hospital services
    Offer advice on where to go to get health information
    Help with problems that you haven’t been able to sort out with staff on a ward in a department
    If you want to make a complaint - advise you how to do so
    Tell you about independent organisations that can help you with a complaint
    Listen to your views on how we can improve our services, and pass this on to the appropriate people for action.
    Read more about PALS


  • Pastoral and Spiritual Care

    Our Pastoral and Spiritual Care team are here for everyone, regardless of who you are or what you do or do not believe in. They offer:
    Pastoral Care - we offer a listening ear
    Spiritual Care - we can help you in trying to make sense of your situation
    Religious Care - for those who require it we can provide faith support from all the major religions
    Read more about Pastoral & Spiritual Care (Chaplaincy)

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