Meet the Matrons

We actively encourage patients, carers, and families to engage with your matron as a point of contact for when you want to talk about things that have gone well, and about any issues you may have spotted during your stay that could be improved.

We would encourage you in the first instance to discuss this on the ward when visiting or phoning, and ask to speak with the ward manager or matron – this helps to identify things early. However, if you rather have a dedicated time to talk to the matron, or you have reflected on your stay after leaving the hospital, we can help you do just that.

Contact us today

 

How #MeetTheMatron could be of help to you

If you feel that talking to a matron face to face (online at present) is for you, rather than communicating over email or the phone, please fill out the information form below which will help us put you in contact with the correct matron. Please detail as much of what you would like to discuss as you can. Things you might want to talk to your matron about:

  • “I want to give praise or positive feedback for a recent stay” - this could be about an individual, a team, or a general comment about the service you received. We want to hear about this as much as possible. We also have our ‘Say Thank You’ scheme where our staff will receive a thank you card.
  • “I noticed something that would be worth feeding back to the teams on the ward” – this could be when you see something that would have improved a part of your experience or helped you understand what was happening during your stay
  • “I am not happy with something, I need to speak to somebody” – this could relate to a specific experience or something that is directly affecting your care in the hospital. Please tell us.

 

Things that our matron won’t be in a position to talk to you about, but you can raise with our PALS team, are:

  • “I have a question about my appointment booking/I want to make changes to my appointment/I did not attend (DNA) my appointment”
  • “I want to ask about updates to the waiting list I am on” – this could relate to the need to confirm that you are on a waiting list or understand how long it will take for you to receive treatment. Please refer to the contact details given in your correspondence from the hospital to identify the correct point of contact.
  • “I have questions about my referral to treatment time” – this could relate to a referral performed by your GP or a specialist to another specialist service for treatment. Please contact the team who referred you in this instance.
  • “I have questions about some community services” - some services that operate in the hospital do not belong to UHP such as those associated with Primary Care and Mental Health Services. Please ensure that you contact your GP or our community partners for these.
  • General updates from the medical team – this can be arranged through your consultant’s secretary or, if you are currently admitted to hospital, through the nurse in charge in the Ward you are admitted to.

 

Why this is important

Our matrons want to continue to be at the forefront of improving the quality and experience of patients and families – learning from what works well and be able to intervene earlier when things aren’t going well to be able to resolve early concerns. Through your feedback (positive feedback is so important for the way our teams work and learn, we are not often good at asking for this!), our matrons are at the forefront of quality for ward-based communication. Thank you.

Meet the Matrons

 

Surgery Matrons

   
image of the matron, sue clemow, smiling

Sue Clemow

Area: Colorectal Surgery, Hepatobiliary, Oesophageal-Gastric

Ward / Department: Stonehouse and Wolf wards, Surgical Assessment Unit (Hound ward)

Sue Timmins

Sue Timmins

Area: Trauma, Orthopaedics and Rheumatology

Ward / Department: Bantham, Sharp and Shaugh wards, Orthopaedic Outpatients , Fracture Clinic, Rheumatology

matron sue johnson

Sue Johnson

Area: Anaesthetics and Acute Pain, Outpatients (Day patients)

Ward / Department: Main Outpatients, Postbridge, Recovery 

matron sarah pickborne

Sarah Pickbourne

Area: Major Trauma Neurosurgery

Ward / Department: Erme and Moorgate wards

no picture available

Peter Branfield

Area: Critical Care

Ward / Department: Pencarrow and Penrose wards, Acute Care Team

Head and shoulder shot of matron Cath Allen

Cath Allen

Area: Cardiothoracic and Vascular

Ward / Department: Cardiac theatres, Torrington, Clearbrook and Crownhill wards

no picture available

Tracey Whittingham

Area: Chronic Pain Services, Dermatology, Ear, Nose and Throat, Audiology, Maxillofacial Surgery and Dental, Plastic Surgery and Urology

Ward / Department: Pain Services, Dermatology, Ear, Nose and Throat (ENT), Audiology, Maxillofacial, Dental Specialities, Plastic trauma clinic, Chestnut Unit, Lynher ward

 

 

Theatre Matrons

   

image of matron jenny pitt, smiling

Jenni Pitt

Area: Ophthalmology

Ward / Department: REI

Katy Griffiths

Katy Griffiths

Area: Theatres, Anaesthetics and Acute Pain

Ward / Department: Freedom theatres, Bigbury Orthopaedic Surgical Suite, Childrens theatres

image of matron sue

Sue Pendelton

Area: Theatres

Ward / Department: Cardiac Cath Labs
Neurosurgery, General Surgery,
Vascular and Emergency Theatres

Medicine Matrons

   

matron, michelle

Michelle Gallie

Area: Neurology / Neurophysiology (Stroke)

Department / Ward: Wembury and Merrivale wards

Juliette Richardson

Juliet Richardson 

Area: Healthcare of the Elderly

Department / Ward: Marlborough, Meldon and Monkswell wards

image of Matron Mike

Mike Lynn

Area: Respiratory

Department / Ward: Hexworthy, Honeyford, and Hartor wards, Chest Clinic

image of Matron Sharon

Sharon Raymond 

Area: Oncology, Haematology and Immunology

Department / Ward: Bracken, Brent and Fal wards, Birch Day Case, Eden Unit

Kate Gardener

Kate Gardner

Area: Virtual ward, Diabetes / Endocrine

Department / Ward: Lyd ward,  Virtual ward and Diabetes Centre

sophia, matron, smiling

Sophia Simmons

Area: Cardiology and Planned Investigation Unit

Department / Ward: Braunton, Bickleigh and Torcross wards, Planned Investigation Unit (PIU) 

matron, theresia

Theresia Makatile

Area: Hepatology and Nephrology

Department / Ward: Hepatology outpatients, Mayflower ward, Plymouth Dialysis Unit

matron, donna

 

Donna Rutherford

Area: Endocopy and Gastroenterology

Department / Ward: Norfolk ward and Endoscopy

no picture available

Kristi Van Rosenveld

Area: General Internal Medicine (GIM)

Department / Ward: Burrator, Stannon and Shipley wards

teresa, matron, smiling

Teresa Northmore-Beer

Area: Community Services (Mount Gould)

Department / Ward: Skylark and Kingfisher wards

no picture available

Diana Green

Area: Community Services (South Hams Community Hospital)

Department / Ward: South Hams Community ward

no picture available

Fleur Varney

Area: Community Services (Tavistock)

Department / Ward: Tavistock ward

Nigel Booth

Nigel Booth

Area: Emergency Department and Minor Injury Units (MIUs)

Department / Ward: Emergency Department Minors, Cumberland UTC, Tavistock and Kingsbridge MIUs

no picture available

Charlie Pemberton

Area: Acute Medicine

Department / Ward: Medical Same Day Emergency Care (SDEC), Thrushel (Medical Assessment Unit), Tavy (Medical Assessment Unit), Tamar (Medical Receiving Unit)

 

Women's and Children's Matrons

   

image of Matron Clara

Clara Southby

Maternity - Community and Outpatient

Women's Day Services and Community Midwifery

awaiting image

Charlotte Evans

Maternity - Inpatient Services

Central Delivery Suite (CDS) and Argyll Ward

matron emma collins

Emma Collins

Gynaecology, Sexual Health and Breast

Gynaecology outpatients, the Ocean Suite, Primrose Breast Care Centre and Sexual Health in Plymouth (SHiP)

no picture available

Sarah Underwood 

Neonatal Unit, Transitional Care and Neonatal Outreach

Neonatal Intensive Care Unit (NICU) and Transitional Care Ward (TCW)

image of louise cork

Louise Cork

Acute Paediatrics

Woodcock and Wildgoose wards, Children's Assessment Unit, Children's High Dependency Unit

 

Contact your matron

Meet the matron

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