Meet the Matrons

We actively encourage patients, carers, and families to engage with your matron as a point of contact for when you want to talk about things that have gone well, and about any issues you may have spotted during your stay that could be improved.

We would encourage you in the first instance to discuss this on the ward when visiting or phoning, and ask to speak with the ward manager or matron – this helps to identify things early. However, if you rather have a dedicated time to talk to the matron, or you have reflected on your stay after leaving the hospital, we can help you do just that.

 

How #MeetTheMatron could be of help to you

If you feel that talking to a matron face to face (online at present) is for you, rather than communicating over email or the phone, please fill out the information form below which will help us put you in contact with the correct matron. Please detail as much of what you would like to discuss as you can. Things you might want to talk to your matron about:

  • “I want to give praise or positive feedback for a recent stay” - this could be about an individual, a team, or a general comment about the service you received. We want to hear about this as much as possible. We also have our ‘Say Thank You’ scheme where our staff will receive a thank you card.
  • “I noticed something that would be worth feeding back to the teams on the ward” – this could be when you see something that would have improved a part of your experience or helped you understand what was happening during your stay
  • “I am not happy with something, I need to speak to somebody” – this could relate to a specific experience or something that is directly affecting your care in the hospital. Please tell us.

 

Things that our matron won’t be in a position to talk to you about, but you can raise with our PALS team, are:

  • “I have a question about my appointment booking/I want to make changes to my appointment/I did not attend (DNA) my appointment”
  • “I want to ask about updates to the waiting list I am on” – this could relate to the need to confirm that you are on a waiting list or understand how long it will take for you to receive treatment. Please refer to the contact details given in your correspondence from the hospital to identify the correct point of contact.
  • “I have questions about my referral to treatment time” – this could relate to a referral performed by your GP or a specialist to another specialist service for treatment. Please contact the team who referred you in this instance.
  • “I have questions about some community services” - some services that operate in the hospital do not belong to UHP such as those associated with Primary Care and Mental Health Services. Please ensure that you contact your GP or our community partners for these.
  • General updates from the medical team – this can be arranged through your consultant’s secretary or, if you are currently admitted to hospital, through the nurse in charge in the Ward you are admitted to.

 

Why this is important

Our matrons want to continue to be at the forefront of improving the quality and experience of patients and families – learning from what works well and be able to intervene earlier when things aren’t going well to be able to resolve early concerns. Through your feedback (positive feedback is so important for the way our teams work and learn, we are not often good at asking for this!), our matrons are at the forefront of quality for ward-based communication. Thank you.

Meet the Matrons

 

Surgery Matrons

   

image of Matron Cath

Cath Allen

Plastics, urology, ENT, Dermatology, Chronic Pain and Dental Specialities

Lyhner, Dermatology OPD, ENT OPD, Dental OPD, Chestnut Unit

Nicky Metcalfe

Nicky Metcalfe

Colorectal, Hepatobiliary, Oesophageal-Gastric, General & Emergency Surgery

Stonehouse and Wolf wards, Surgical Assessment Unit (SAU), Stoma Team, Pelvic Floor Nursing Service, Bariatric Nursing Service, NELA CNS

Sue Timmins

Sue Timmins

Trauma Orthopaedics and Rheumatology

Sharp and Shaugh wards, Orthopaedic Outpatients , Fracture Clinic, Rheumatology, Meavy Ward and the Joint Replacement Unit.

matron sue johnson

Sue Johnson

Postbridge, Preassessment, Main Recovery, Main Outpatients Department and Interventional Radiology

Acute Care Team, Main Outpatients, Main Recovery, Pre-Assesment, IR nursing, postbridge 23hr Stay, Professional Support for ACPs

matron sarah pickborne

Sarah Pickbourne

Cardiac, Thoracic, Vascular and Neurosurgery

Crownhill, Clearbrook and Erme wards

matron judy frame

Judy Frame

Cricital Care

Pencarrow, Penrose and Torringtone wards

Theatre Matrons

   

no picture available

Cindy McConnachie

Senior Matron for Theatres

no picture available

Jenni Pitt

Obstetrics and gynaecology, orthopaedics, REI theatres, pre-assesment and DCU, REI OPD and REI MTC

Katy Griffiths

Katy Griffiths

Childrens theatres, Plastics & Maxillofacial, Urology, ENT theatres and anaesthetic support team

image of matron sue

Sue Pendelton

Cardiothorathics, Cath Labs, Level 6 Recovery, Neuro, General, Vascular and Emergency Theatres

   

Medicine Matrons

   

Steve Shearman

Stephen Shearman 

Acute Medicine

Lyd, MAU Thrusel, MAU Tavy and Tamar AAu wards, Adult Fraility Unit and Diabetes

Juliette Richardson

Juliet Richardson 

Healthcare of the Elderly

Marlborough, meldon, Monkswell and Stannon wards and Falls Team

image of Matron Nat

Natalie Howes

Respiratory

Hexworthy, Crownhill and Hartor wards and Chest Clinic

image of Matron Sharon

Sharon Raymond 

Oncology, Haematology and Immunology

Bracken, Brent, Birch Day Case, Chaemotherapy Day Case, Oncology OPD and Eden Unit

Kate Gardener

Kate Gardner

Stroke and Neurology

Merrivale Ward and Wembury Stroke Rehabilitation Unit

no picture available

Sophia Simmons

Cardiology and Planned Investigation Unit

Braunton, Bickleigh, Torcross 

Iain yearling

Iain Yearling

Renal, Gastro, hepatology, PDU and Endoscopy

Mayflower, Meavy and Shipley Wards, Endoscopy and PDU

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Victoria Carter

Emergency Department

ED, Paediatrics and CDU

image of Matron Mike

Mike Lynn 

Internal Medicine

Clearbrook, Hembury and Hartor wards

no picture available

Teresa Northmore-Beer

Mount Gould

Skylark and Kingfisher wards

no picture available

Diana Green

South Hams Community Hospital

South Hams Community Ward

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Joanne Beniston

Tavistock

Tavistock Ward

matron nigel booth

Nigel Booth

Minor Injuries Unit

Cumberland and Minors

   

Maternity Matrons

   

image of Matron Clara

Clara Southby

Maternity and Obstetrics

IP and OP maternity services

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Helen Harling

Maternity and Obstetrics

IP and OP maternity services

matron emma collins

Emma Collins

Gynaecology (including gynaecology outpatients, the Lancaster Suite, urodynamics and the Ocean Suite), Breast (including the Primrose Unit) and SHiP (Sexual Health in Plymouth)

no picture available

Katie Hoffman

Paediatrics

   

 

Contact your matron

Meet the matron

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