Patient Experience

Patient experience includes listening to the patients we treat and care for to enable us to see the hospital through your eyes. 

This is done in part by collecting feedback through patient surveys, patient opinion websites and the queries and concerns raised through the Patient Advice and Liaison Service (PALS) and complaints. This information is used to drive improvements in patient-centred care at our Trust. 

Our patient experience strategy defines the Trust's approach improving the experience of our patients. 

Patient experience graphic

Download the Patient Experience Strategy 2020-23 

As well as our patient experience strategy there are a number of external organisations, such as the Care Quality Commission and the Patient Association, who collect information and feedback about the services we provide. Use the links below to find out more about these organisations. 

How does the Trust manage your personal information? 

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