Patients and Visitors
We are committed to providing a high quality service for all our patients, and will do everything possible to make sure that your visit or stay in hospital is satisfactory. We are constantly developing the services we provide to patients and visitors, and welcome your views on how we can improve.
Staff do their very best to make sure you receive care and treatment of the highest standard. However, if you are dissatisfied or have any queries please let us know so that we can help you resolve things.
Open Monday to Friday 9.00 am to 5.00 pm
Telephone: 01752 439884 (internally 39884) / 01752 432564 (internally 32564)
Patient Advice & Liaison Service
Patient Services Office
If you wish to make a formal complaint please do so as soon as possible after the event. Please write to:
Or you can email your complaint to: plh-tr.Complaints-PatientServices@nhs.net
The NHS and Social Care Complaints Procedure has two stages:
We will acknowledge formal complaints within three working days and a full investigation will be carried out. We have an obligation, under the NHS and Social Care Complaints Procedure to resolve complaints as quickly as possible. Our aim is to respond within twenty five working days but this will depend on the complexity of the complaint and may take longer. We will keep you informed if for any reason we need more time to complete our investigation.
If you remain dissatisfied with the outcome of local resolution you have the right to proceed to the second and final stage of the NHS and Social Care Complaints Procedure by requesting a review of your complaint by the Parliamentary and Health Service Ombudsman. Details are available at www.ombudsman.org.uk.
The Advocacy People is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.
Their contact details are:
Tel: 0300 3435719
Text: 80800 keyword PEOPLE
Comments and suggestions
Tell us about your experiences of the Trust, both positive and negative. You can talk or write to:
Your opinions will help us to plan and make changes.
Our Complaints Annual Report 2013 - 2014 is available in the publications section.